1.How to recharge?
Computer end:Select product,click【Go recharge immediately】→Choose the appropriate purchase quantity→Fill in the recharge account→After confirming that there are no errors,Submit order and complete payment。
Mobile end:Select product,click【Buy Now】→Choose the appropriate purchase quantity→Fill in the recharge account→After confirming that there are no errors,Submit order and complete payment。After the user places an order and successfully pays,The system will automatically recharge the corresponding denomination of goods to the account filled in by the customer。
2.How to choose the purchase quantity?
When placing an order for a certain denomination of product, the purchase quantity can be greater than1,Recharge total face value=Product denomination*Purchase quantity。
3.RechargeYcurrency,Recharge account/What should I fill in for my game account?
RechargeYCoin account supports inputYYPassport orYYnumber,Automatic recharge,Please carefully verify the account,Once an error occurs, it cannot be changed。At present, the system also supports recharging by entering the login phone number。notes:It supports logging in with a mobile phone number to recharge,Instead of a secure phone number,Because some security phone numbers are not login phone numbers。
matters needing attention:
1.What should I do if I fill in the wrong recharge account?
If the user fills in a valid account,Because the system automatically recharges,The transaction has been completed,The amount has been recharged to the target account entered by the user,Unable to refund。
If the user fills in an invalid account,The recharge will fail,The system will refund the user in the future,Once the user confirms the correct account, they can place a new order。
2.How long will it take for the payment to arrive after successful payment?
Normally,5Received within minutes,If exceeding20If the payment has not been received in minutes, please contact our Wangwang customer service,We will promptly investigate and resolve the issue for you。
3.Where can I check the status of recharge received?
Ycurrency:You can goYYVoucher Center 、Duowan Recharge Platformpay.duowan.comOr mobile phoneYYSearch for yourYCurrency balance。
4.What should I do if it hasn't been credited to my account for a long time after recharging?
Firstly, please check if the recharge account you entered when placing the order is correct,If the account is correct and exceeds20If the payment has not been received in minutes, please contact our customer service,We will promptly investigate and resolve the issue for you。