common problem
Regarding Payment
Why was my payment not successful？
PAYPALThe payment was not successful，It could be caused by many reasons。Regardless of the reason，You can use online customer service，Contact our customer service，We will assist you in resolving payment issues。If it's a general question，We will provide you with a direct answer。If you need to communicate withPAYPALliaison，We can also represent you withPAYPALliaison。WM-KAPlatform andPAYPALHas a good record of cooperation，That's rightPAYPALTrusted Gold Medal Merchant，And often help customers solve similar problems。
generally speaking，adoptPAYPALPayment not successful，It could be caused by one of the following reasons：
You have not yet activated the online payment function of this card。Before payment，Please activate this feature on the bank first。（This situation usually occurs when using a domestic UnionPay card to bindPAYPALWhen）
Your debit card（debit card)Insufficient balance inside，Or credit card(credit card)Insufficient credit limit within。
Your payment amount exceeds the online payment limit set by the bank。
Your browser is disabledJavaScript，Please reactivate the feature and refresh the page。
Your browser is enabled“Prohibit pop-up dialog boxes”，Please disable this feature。
There are still some reasons that may causePAYPALThe payment was unsuccessful，for instance：1.You arePAYPALNew users，So sometimes we won't allow too much purchase amount。
2.If the website where you purchased the item，What is being sold are virtual items。（for instanceWM-KAGame point cards sold on the platform）。
3.Sometimes it's possible，You have replaced your commonly used payment computer，And payment address，thatPAYPAL Possible review of payment，Sometimes even temporarily freeze your account，To ensure the safety of your funds。After review，Only then will payment be approved。
What is?PayPalThe transaction limit？
for example：You can only send a maximum of in one transaction1Ten thousand US dollars。
If your account has been authenticated，So the maximum number that can be sent in a single transaction is1Ten thousand US dollars，But there is no limit to the total amount of funds that can be sent from your account。
If your account has not been authenticated，So the maximum number that can be sent in a single transaction is1Ten thousand US dollars，And there are restrictions on the total amount of funds that can be sent from your account。
The method to check the payment limit is as follows：
Log in to your accountPayPalaccount。
Click on 'My' at the top of the pagePayPal。
Click to view limit，View your payment limit。
If you don't havePayPalaccount，At most, it can be sent at once4,000dollar。
If you don't havePayPalAccount and residing outside the United States，The maximum amount that can be sent depends on your currency：
euro——8000
Cad ——12500
pound——5500
Japanese yen——1.000.000
AUD——12500
Swiss Franc——13,000
Norwegian Krone——70,000
Swedish krona——80,000
Danish Krona——60,000
Polish Zloty——32,000
Hungarian forint——2,000,000
Czech Krona——240,000
Singapore dollar——16,000
Mexican peso——110,000
Israeli New Shekel——40,000
Hong Kong Dollar——80,000
New Zealand dollar——15,000
Taiwan currency——330,000
Thai Baht——360,000
Philippine peso——500,000
Brazilian Real——20,000
Argentine peso——30,000
Malaysian Ringgit——40,000
IfPAYPALMy account has been frozen due to restrictions，What shall I do?？
Due to the high risk of online payment，PAYPALWill be suspicious or make large payments to them，Conduct temporary review。The general review will temporarily freeze the payment6-24hour。IfPAYPALI think an account is really suspicious，So they will restrict and freeze your account。But don't panic，This kind of freezing，justPAYPALI would like to confirm your identity，Confirm if you are truly the account holder。So at this moment，You can do it throughPAYPALThe instructions，It's easy to unfreeze your account。When your account is restricted, it means you cannot access itPayPalUse certain functions in the account。for example，You may not be able to make payments or withdrawals。 In most cases，You can access it throughPAYPALThe mediation center will provide some information to resolve this issue。
The method is as follows：
Log in toPayPalaccount。
Click on Mediation Center，Find information related to lifting account restrictions。
If you have completed the steps recommended by the system，But the account is still restricted，There are no more than the following two situations：
PAYPALMore information is needed，And usuallyPAYPALWe will send you an email requesting relevant information，perhaps
PAYPALWe are reviewing the information you provided，And we will notify you of the latest situation via email（Usually in3Within one working day）。
If you have completed the system required operations at the mediation center，And waited for a few days，But I still haven't received itPayPalThe response，You can click on the bottom of any page“contact us”Contact customer service。During this process，If you need，WeWM-KAThe platform staff will also assist you with the operation at all times，And also withPAYPALContact to solve problems。
Why?PAYPALIt shows that I have successfully made the payment，But my order shows“Unpaid payment”？
Normally，After successful payment，WM-KAThe platform will automatically display“Confirmed，Paid already”，But sometimes it can be due to the following reasons，The above problems occur：
1.PAYPALI think there is something suspicious about your payment，for instance，PAYPALI suspect that this payment was not made by you，Usually, it's because you're not in your usual location or on your computer，Made a large payment。In that case，PAYPALWe will temporarily freeze payments and review them。terms of settlement：Please be patient and wait，IfPAYPALThe review has been approved for your payment，thatWM-KAThe platform will contact you，And we will ship it to you immediately。IfPAYPALThe review did not pass，We will also contact you，You can try making the payment again，Or use Western Union remittance，Or the direct transfer method through US online banking，Make payment to us。
2.This is the most likely reason to occur：becausePAYPALWebsite maintenance，PAYPALNotify us of any delay in payment information。IfWM-KAThe platform has not yet received it temporarilyPAYPALPayment receipt，So the website won't automatically redirect to“Paid already”state。terms of settlement：Contact the website of Guoyou Network2424-hour online customer service，Please let us know that your payment has been approved，We will confirm payment through manual inquiry。Don't worry，This process usually does not exceed5Minute time。
About Delivery
Why has my order already been paid for，But it hasn't been shipped for a long time？
This is the most frequently asked question by our clients。The reason is usually one of the following:：
1.Our customer service representatives are all busy。Some customers have purchasing and recharge requirements，It will be more complicated。If multiple clients make complex requests at the same time，For example, transactions in games，solvePAYPALThe problem，So there may be a temporary phenomenon of customer service being busy temporarily。But this process，Generally not exceeding20minute。If there is an issue due to the busy schedule of our customer service，And beyond30Minute ignored your situation，So please file a complaint in the complaint section on the right side of the website。We will take every customer's request seriously。Regarding the phenomenon of neglecting customers，WM-KAThe platform has zero tolerance。
2.If your payment，Exceeded30There hasn't been any shipment in minutes，So it's very likely that there was an issue with your payment，We must review your payment。If this situation occurs，We usually send youEMAILNotify you，Or in your commonly usedQQNotify you above，What happened during our communication with you。Then solve it together。The so-called“Payment occurrence status”，It may be caused by the following reasons：
1）You arePAYPALThe payer's name is filled in incorrectly。for example“feng zahng","xio wang",If that's the case，You arePAYPALIf there are any payment issues，thatPAYPALIt is highly likely that your payment will not be processed。Because you cannot present them with your identification，To unfreeze your payment。Because of the name on the document，WithPAYPALInconsistent names。
2）Your payment limit is too large。if，Your payment exceeds your usual payment habits，For example, making a sudden large payment，And it's not a purchase of your previously used items。Or there may be a change in your payment country。Or your first purchase，I made a significant purchase。If these situations arise，We will all need to get in touch with you personally，Only then can we ship to you。becauseWM-KAThe platform needs to be responsible for the payment security of customers。PAYPALFor us，Related reviews will also be conducted。If there is a problem with a payment，for instance，Customers toPAYPALThe report states that，One payment was stolen by a hacker，thatPAYPALWill ask us，Regarding this payment，What risk control measures has Guoyou.com implemented？therefore，Out of directionPAYPALAngle of handover，Or from the perspective of being responsible and conscientious towards customers，We all need to make payments that are acceptable，Conduct a certain degree of review。Guoyou.com cannot become a tool for hackers to sell stolen goods，We will never tolerate hackers harming the interests of our Guoyou.com customers。+---
3）Your order information，Incomplete or incorrect filling in。WM-KAPlatform customer service，We are unable to process the purchase information you provided，Complete your order。At this moment，Our customer service will contact you，We need you to provide some additional information to complete the purchase。
